Q.: How to know when Premium Tickets are on sale?
A.: The exact dates and times of the Premium Ticket sale are online a few days before.

Q.: Where can I buy a Premium Ticket?
A.: Premium Tickets are on sale only on Japan Expo’s website. Be careful with fraud. You can in no way buy a Premium Ticket from a dealer. Premium Tickets bearing your name, it is impossible to sell them after you bought them from Japan Expo.

Q.: What kind of information do I have to give when booking a Premium Ticket?
A.: We advise you to prepare your booking information in advance to have all the elements ready. Premium Tickets are rapidly sold out.
You must provide:
- An ID photo
- Your family name, first name and birthdate
- A mail address
- A valid e-mail address (avoid AOL and Orange e-mail addresses which might block the e-mails from Japan Expo)
- Your home and/or mobile phone numbers
ATTENTION: if one of those elements is invalidated, your booking will be cancelled.

Q.: What kind of photo do I have to send?
A.: You have to send us an ID photo via the booking form. It has to be a recent, good quality portrait, of a minimum size of 300x400 pixels. You must be easy to recognize since this photo will be used for your badge. (Attention, you cannot send a photocopy of your ID since the photo is often old and of a bad quality once it has been scanned).

Q.: Can I book several Premium Tickets?
A.: Premium Tickets are personal and bear your name. They are limited to one person. To book tickets for other people, you have to fill in as many forms as the number of tickets you want with the data of the other persons. If several forms are filled in with the same data, only one of them will be taken into account.

Q.: Is it possible to get a Premium Ticket for someone who does not live in France?
A.: Premium Tickets are now available to everyone!

Q.: How can I know if my booking has been validated?
A.: When a booking is validated, a message appears on the page following the form. An e-mail is sent immediately confirming the validation of your booking. If you get neither of these two messages, your booking has not been validated.

Q.: When is my booking definitely validated?
A.: The data you fill in are validated within 48 hours. Yet your booking will be validated for good only when you have paid.

Q.: It seems that the booking form has not been sent and/or the page takes much time to appear. Why?
A.: Several thousands people try to get a Premium Ticket at the same time. As there are fewer tickets than demands, it is natural that it may be hard to fill in and validate the booking form.

Q.: How to follow my booking?
A.: You know about the progress of your booking thanks to e-mails you will receive at each step as we deal with it. In these e-mails, we also tell you about the procedure to validate your ticket. These messages being sent automatically, some e-mail boxes may consider them as suspect. Don’t forget to check your junk e-mails.

Q.: When is the Premium Ticket sale over?
A.: There is no deadline, the sale is over when all the tickets have been sold.
Usually, all the Premium Tickets are sold out within a few minutes. Yet Tickets can be on sale again in case of cancellation. If this is the case, they will be available on Japan Expo’s website as validations go along. No message is sent, so we invite you to have a look at the page regularly in the days following the sale.
When all the bookings have been validated, it will be specified on Japan Expo’s website.

Q.: How to pay for my Premium Ticket?
A.: The only means of payment is the credit card.
When your registration has been validated, you will get an e-mail specifying the terms of payment. You have some time to pay for your ticket. When this period of time is over, your booking is cancelled.

Q.: I did not receive the e-mail with the terms of payment of my Premium Ticket, what can I do?
A.: You should receive the e-mail from our partner Weezevent, giving the terms of payment of your Premium Ticket, within 48 hours (working days) following your registration via the booking form. If this is not the case, check your junk e-mails because some e-mail boxes block these messages. If this is still not the case, you can contact the ticket service of Japan Expo via the website contact form. Don’t forget to specify the name of the Premium Ticket owner as it appears in the message confirming your booking.
In any case, you must pay for your Premium Ticket 5 days after the registration on the booking form at the latest.

Q.: Can someone else pay for my Premium Ticket?
A.: When booking, you must give the information concerning the ticket owner, i.e. the person who will use the ticket. Then, when paying for the ticket, you can give the information concerning the buyer, the person who pays for the ticket.
Attention, don’t invert the information of the two, it will be impossible to make any changes afterwards.

Q.: What do I have to bring on the first day of Japan Expo?
A.: You have to go to the Premium reception with your electronic ticket (which you received by e-mail), as well as a valid ID (ID card or passport). You will be given a badge and a bracelet, valid for the 4 days of the festival. Anyone without a ticket (and ID) or without a bracelet normally tied to your wrist won’t be allowed to enter the festival.